WHO WE ARE
COLLECTING PERSONAL INFORMATION
We collect the following information about the devices used to access the Site:
- Web browser type and version
- IP address
- Time Zone
- Cookie information
- What pages and products you view, search terms you used and how you interact with the Site (i.e. how long you’ve spent on a page or product)
The purpose we are collecting this data is to present you customized and accurate content, to perform analytics on Site usage and to optimize our Site. The collection of data mentioned above is automatically done: when you access our Site, using cookies, log files, web beacons or tags.
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or PayPal account name, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you and the device used.
- Disclosure for a business purpose: shared with our Payment Gateway – Moneris and PayPal.
Customer support information
If you contact us directly for Customer Service purposes, we may collect additional information.
- Examples of Personal Information collected: the contents of the message and/or attachments you may have sent, as well as any other information you may choose to provide.
- Purpose of collection: to provide customer support services.
Source of collection: collected from you.
Disclosure for a business purpose: as we use our own Customer Service Department, we do not share this information with any other third-party.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
SHARING PERSONAL INFORMATION
How we may share information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Moneris for our Payment Gateway services. You can read more about how Moneris uses your Personal Information here: https://www.moneris.com/en/Legal/Privacy-Notice.
For PayPal, our other Payment Processor, you can read their detailed policy HERE.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We share your address with our suppliers in order for your purchase to be processed.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information HERE .You can also opt-out of Google Analytics HERE
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page. Also, you can opt out of targeted advertising by visiting: each company’s websites:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis - GDPR
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processors Moneris and PayPal uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact form on our Contact Us page.
Your Personal Information will be be processed in Canada and the United States.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us.
cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies necessary for the functioning of the store:
Used in connection with access to admin
Used in connection with navigation through a storefront
Used in connection with shopping cart
Used in connection with checkout
Used in connection with checkout
Used in connection with checkout
Used in connection with checkout
Used in connection with customer login
Used in connection with customer login.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please use our Contact Us page.
Last updated: February 9, 2021
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.